The NYSEG Corporate Responsibility Program We are responsible to the communities in which we live and work and to the world community as well. We must be good.

THE NYSEG CORPORATE RESPONSIBILITY PROGRAM NYSEG stands for New York State Electric and Gas Corporation, is. Case Studies in Business, Society. KCRC's Program of Incentives for Advertisers. Boron & Boulpaep Medical Physiology 2e Updated Edition Pdf. Community Responsibility. The NYSEG Corporate Responsibility Program.

Case: The NYSEG Corporate Responsibility Program We are responsible to the communities in which we live and work and to the world community as well. We must be good citizens and support good works and charities.We must encourage civic improvements and better health and education. Many large corporations operate consumer responsibility or community responsibility programs, which aim to return something to the consumer or to the community in which the company does business. The motivation is at least twofold: these programs create a positive image of the company, and they make life much better for various unlucky members of the community. However, these programs are not good for corporate profits. They operate at a net loss and are, in effect, a form of corporate philanthropy.

New York State Electric and Gas Corporation (NYSEG) has created a program to fulfill what its officers consider to be the company’s social responsibility to its public, in particular its consumers. When this program started two decades ago, NYSEG was a New York Stock Exchange – traded public utility with approximately 60,000 shareholders. Recently, NYSEG became a subsidiary of the Energy East Corp., a superregional energy services and delivery company with more than 5,800 employees. Energy East Corp. Serves 1.4 million electricity customers and 600,000 natural gas customers in the northeastern United States. It is traded on the New York Stock Exchange.

In general, eastern public utilities have not enjoyed strong returns to shareholders in recent years because of relatively mild winters, increased plant costs, and a lower electric market price. However, Energy East has been able to increase earnings per share and dividends per share every year.

Operating revenues have also gone up significantly. Energy East has been aggressively attempting to increase profitability by selling power plants and focusing on energy delivery. It has expanded its services rapidly and intends to continue the expansion. NYSEG itself continues to deliver electricity to more than 800,000 customers and natural gas to around 250,000 customers across more than 40 percent of upstate New York. Manual Arctic Circle Modelo P-600. NYSEG’s corporate responsibility program has not, as yet, been altered by the change to Energy East Corporation or by the relatively weak financial returns for utilities in recent years.

Audials One Crack Key. NYSEG designed the program – and continues to today – to aid customers who are unable to pay their utility bills. The program does more than simply help customers pay their bills. It locates and attempts to remedy the root causes of bill nonpayment, which almost invariably involve financial distress. However, NYSEG attempts to reach beyond financial exigency. It seeks to rescue people in the community who are in unfortunate circumstances because of industrial injury, the ill health of a spouse or child, drug dependency, and the like.

The company offers its assistance whether or not it is reasonable to suppose that the assistance provided will restore a paying customer. To implement this plan, NYSEG has created a system of consumer advocates – primarily social workers trained to deal with customers and their problems. Since the program’s 1978 inception, NYSEG has maintained a staff of several consumer representatives. Each of them handles approximately one hundred cases a month, over half of which result in some form of financial assistance. The remaining cases are referred to other organizations for assistance.

The process works as follows: When the company’s credit department believes that a special investigation should be made into customer’s situation, the employee refers the case to the consumer advocate. Referrals also sometimes come from human service agencies and from customers directly. Examples of appropriate referrals include unemployed household heads; paying customers who suffer serious injury, lengthy illness, or death of a wage-earner; and low-income senior citizens or those on fixed incomes who cannot deal with rising costs of living.